The Board voted to advertise a series of changes — final approval is set for next month — but not before making some alterations to the County Manager’s recommendations.
The alterations were essentially intended to prevent towing malfeasance. Among them:
- The Board inserted a provision that requires towing companies to receive authorization from the property owner to tow a vehicle, which would apply only to non-residential properties during business hours.
- The Board kept the current requirement that tow truck drivers photograph the condition of a vehicle before towing it, and added a requirement that tow companies notify those who have been towed that they may view the photos upon request.
- While the County Manager recommended language stipulating that tow companies must notify police of a tow within 10 minutes, rather than “immediately,” as currently worded, the Board gave itself the option of requiring police notification prior to a tow.
The Arlington Chamber of Commerce objected to the authorization requirement — also referred to as a “second signature” — on the grounds that it could cost businesses more time and money to remove trespassers who park on their lots.
“Nobody likes it when their car is towed but that is not justification for putting significant burden on property owners,” said Bates.
County Board Vice Chair Jay Fisette proposed the addition of the second signature requirement. It passed, but with at least two County Board members saying they were unlikely to support it when a final vote is taken next month.
Fisette said that the low number of formal complaints against towing companies — there were 87 towing complaints and seven violations recorded by the county in 2015 — does not reflect the reality of widespread disdain for so-called “predatory towing” practices in Arlington.
As evidence, Fisette cited an ARLnow.com poll from last year in which 84 percent of respondents — nearly 2,300 people — said towing companies in Arlington were more predatory in their conduct than “just doing their job” for local businesses.
“It’s actually refreshing to have the Vice Chair cite an ARLnow poll,” said Board member John Vihstadt, to laughter in the County Board room.
Fisette also cited an ARLnow.com opinion column that recounted someone being towed from the former Taco Bell lot on Wilson Blvd in 2000 while eating at the restaurant — because a spotter saw him walk next door to get cash from an ATM.
A resident who spoke at the Board meeting agreed with Fisette’s assessment of towing practices.
“Many mom and pop restaurants are being harmed by aggressive and predatory towing… it’s driving business away,” said Sarah McKinley, a towing critic and the vice president of the Columbia Heights Civic Association. “A second signature creates a balance and gives retail owners some control over this situation so they aren’t so damaged.”
The Chamber, however, said towing companies provide a valuable service to local businesses. The Chamber supported the County Manager’s original proposal, which it described as a “compromise.”
“We… emphasize our vehement opposition to the addition of a second signature requirement for the removal of illegally parked vehicles or the prohibition of parking ‘spotters’ to monitor parking areas,” the Chamber wrote in its letter to the Board.
“The addition of either would present significant administrative and cost burdens to implement and would deteriorate the level of service provided by towing contractors to local businesses who must keep parking areas clear and available to their employees, visitors and customers to remain financially viable,” the letter said. “We appreciate the steps the County has been working towards to make Arlington a more business friendly community, and urge extreme caution to the Board in exploring proposals that would shift things in the opposite direction.”
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